Shipping policy
We strive to deliver your orders safely and on time.
Order Processing Time:
All orders are processed within 1–2 business days after confirmation. Orders are not processed on Sundays or public holidays.
Shipping Time:
- Metro Cities: 3–5 business days
- Other Locations: 5–7 business days
Delivery timelines may vary depending on your location and courier availability.
Shipping Charges:
- Free shipping on prepaid orders above ₹499
- A standard shipping fee of ₹50 applies to orders below ₹499
- Cash on Delivery (COD) may include an additional charge (if applicable)
Order Tracking:
Once your order is shipped, you will receive a tracking link via SMS/email to track your shipment in real-time.
Delivery Delays:
While we aim to deliver within the estimated timeframe, delays may occur due to unforeseen circumstances such as weather, courier issues, or high demand periods.
Incorrect Address:
Please ensure your shipping address is accurate. We are not responsible for delays or losses due to incorrect details provided.
Damaged or Lost Packages:
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery at support@vyaana.in with your order details.