Refund policy
We maintain strict quality standards for all our products. Due to the personal and hygiene-sensitive nature of our hair care products, we follow a No Return & No Refund Policy.
1. No Returns & No Refunds
We do not accept returns or provide refunds once the product has been delivered.
2. Replacement Eligibility
We only offer replacements under the following conditions:
- Product received is damaged
- Product is defective
- Wrong item delivered
To be eligible for a replacement, you must contact us within 48 hours of delivery.
3. Proof Required
To process your replacement request, please share:
- Order ID
- Clear photos/videos of the product
- Images of outer packaging
Requests without proper proof may not be accepted.
4. Replacement Process
- Once approved, a replacement will be shipped within 2–4 business days
- No additional charges will be applied for replacement shipments
5. Non-Eligible Cases
Replacement will not be applicable in the following cases:
- Product has been used or opened
- Request raised after 48 hours of delivery
- Minor packaging damage that does not affect the product
- Incorrect address provided by the customer
6. Contact Us
For any replacement requests, please contact us at:
📧 vyaana.care@gmail.com